Frequently Asked Questions
Find answers to common questions about our products and services.
What is your return policy?
We offer a 30-day return and exchange policy for unworn items with original tags. If your jeans don't fit perfectly, you can return them for a full refund or exchange for a different size or style. Returns are free within Australia and New Zealand, and we'll send you a prepaid return label with your order.
Is shipping free and how long does it take?
We offer free shipping on all orders within New Zealand. Standard delivery typically takes 3–7 business days across New Zealand and 5–10 business days to Australia. Shipping rates apply to Australian orders. Every order includes tracking so you can follow your parcel’s progress from dispatch through to delivery.
What makes LTB different from other Denim brands?
LTB jeans are crafted with premium quality denim and innovative fits designed for comfort and style. Our jeans feature superior construction, carefully selected fabrics, and modern cuts that flatter all body types. Each pair is designed to maintain its shape and color wash after wash, making them a long-lasting investment in your wardrobe.
How Do I find the Right size and fit for LTB Jeans
We recommend ordering your usual jean size as our LTB jeans follow standard sizing. Our collection includes various fits including slim, straight, skinny, and relaxed styles to suit different preferences. If you're between sizes or unsure about fit, our customer service team is happy to help you choose the perfect style based on your preferences. Remember, we offer easy returns and exchanges if the fit isn't quite right.